Effective January 1, 2021
timelyAI LLC (“timelyAI”, “we”, or “us”) recognizes the importance of privacy. We want you to feel confident using our services, and this privacy notice (“Privacy Notice” or “Notice”) is to help you understand and describe how we collect, use, and disclose your information.
Throughout this document, we will use a few terms to describe various products and roles. All of the text, data, information, software, graphics, photographs and more that we and our affiliates may make available to you, plus our websites and any services, plug-ins, software, or applications (including timelyAI Click, timelyAI for Chrome, timelyAI for Firefox, and any timelyAI applications) that we may provide all together constitute the timelyAI “Website.” timelyAI “Users” are the people who have created a timelyAI account, and “timelyAI Invitees” are people who have scheduled a meeting with a timelyAI User but may or may not have registered with timelyAI. A timelyAI “Viewer” is a person who visits the timelyAI Website but may or may not be a timelyAI User or timelyAI Invitee.
We collect information about you directly from you and automatically through your use of our Website. We may combine information automatically collected with other information that we have collected about you including from publicly available sources.
In order to help you protect yourself and your information, we encourage you to provide only that information that is necessary for using our Website. For example, to schedule a meeting you may only need to provide us with a name, email address, date, and time.
timelyAI collects the following information, either directly from timelyAI Users, Invitees, or Viewers, or through third-parties regarding Users, Invitees, or Viewers.
A timelyAI User may connect their calendar with timelyAI. Our calendar integration checks the duration and free/busy status of the events in your calendar so that we don’t book you when you’re busy. We even stores who you are meeting with, their email address, the meeting title, or any other details about the appointments in your connected calendar.
As a user of timelyAI, you may opt to upload your Contact List to enhance the service's capabilities. By doing so, timelyAI accesses and stores relevant data such as contact names, phone numbers, and email addresses to streamline appointment setting and communication within your network. This feature operates under the same privacy assurance as our calendar integration, treating your contacts' information with the utmost confidentiality and using it solely for the intended functionality of our application.
When you voluntarily provide images & media files to timelyAI, these are used to create a more personalized and engaging experience within the app. This may include your professional portfolio, profile customization, and other features where images are central to the service we provide. Like with calendar data, images are used to enhance your online presence, support Local SEO optimization, and promote your services through timelyAI's platform, always in accordance with the permissions granted by you and your clients.
When you use timelyAI, our servers automatically record information (“log data”), including information that your browser sends whenever you visit our Website. This log data may include the web address you came from or are going to, your device model, operating system, browser type, unique device identifier, IP address, mobile network carrier, and time zone or location. Whether we collect some or all of this information often depends on what type of device you’re using and its settings. For example, different types of information are available depending on whether you’re using a Mac or PC, or an iPhone or an Android phone. To learn more about what information your device makes available to us, please check the policies of your device manufacturer or software provider.
Subject to your opt-out preferences (see ‘Your Rights and Choices’ below), we use third-party Service Providers such as Google Analytics to provide certain analytics and Viewer interactions services to timelyAI in connection with our operation of our Website, including the collection and tracking of certain data and information regarding the characteristics and activities of visitors to timelyAI. You may opt-out of relevant cookies using opt-out features on their respective websites.
We may use information that we collect about you, including Personal Data, to:
We will use your information to provide our Website to you; including facilitating scheduling; managing your account; responding to your inquiries; and for other customer service and support purposes. We use the payment information you provide to us in order to alert you of past, current, and upcoming charges, to allow us to present the billing history to you on your billing page in the Website, and to perform internal financial processes, such as looking at the status of a credit card charge. In the event of a credit card dispute, we also share account information with your bank to verify the legitimacy of a charge.
We will perform research and analysis about your use of, or interest in, our products, services, or content, or products, services or content offered by others. We do this to help make our products better and to develop new products.
We may send you service and administrative emails to ensure the service is working properly. We will also email you regarding your calendar appointments. These messages are considered part of the service and you may not opt out of these messages.
Subject to your opt-out preference, we may send you emails about new product features or other news about timelyAI or on topics we think would be relevant to you. You may opt out of receiving these communications at any time. Visit the ‘Your Rights and Choices’ section below. For timelyAI Invitees, please be assured that we do not use the email addresses that you enter to schedule a meeting with a timelyAI User to send any type of direct marketing.
We will also use your information to respond to your questions or comments.
We may contact you to inform you about changes in your services, our service offering and other important service-related notices, such as changes to the Notice or about security or fraud notices.
We may use your information to comply with applicable legal or regulatory obligations, including complying with requests from law enforcement or other governmental authorities, or in legal proceedings involving timelyAI.
We also may use your information to manage our business or perform functions as otherwise described to you at the time of collection subject to your consent.
We do not sell your information to any third parties or disclose it in exchange for money or other valuable consideration. We do not share your Personal Data with others except as indicated within this Notice, or when we inform you and give you an opportunity to opt-out of having your Personal Data shared.
We will never use Invitee data to send direct marketing via emails, SMS, whatsapp, physical mailings, or other similar communication channels to advertise or promote the use of our product and services or those of a third-party.
We may disclose information to current or future affiliates or subsidiaries for research, marketing, and other purposes consistent with this Privacy Notice.
If you are using timelyAI as a paid member of an organization or using your organization’s email domain (thereby representing yourself as a member of the organization), we may share your email address and plan information with an authorized agent of your company upon request in order for them to administer the account for the company.
In order to keep your Personal Data accurate and complete, you can log in to review and update your account information, including contact and billing information, via your account settings page. You may also contact us to request information about the personal data we have collected from you and to request the correction, modification or deletion of such Personal Data. We will do our best to honor your requests subject to any legal and contractual obligations. If you would like to make a request, cancel your account or request we delete or no longer use your account information to provide you our Website, contact us at support@timelyAI.com or the address set forth at the end of this Notice. Subject to applicable law, we will retain and use your account information only as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
As described above, if you do not wish to receive promotional emails from us, you may opt out at any time by following the opt-out link contained in the email itself. Please note that it may take up to ten (10) days to process your request. Please also note that if you opt out of receiving marketing communications from us, we may continue to send to you service-related emails which are not available for opt-out. If you do not wish to receive any service-related emails from us, you have the option to delete your account.
You may also refrain from providing or may withdraw your consent for Cookies via your browser settings. Your browser’s help function should contain instructions on how to set your computer to accept all Cookies, to notify you when a Cookie is issued, or to not receive Cookies at any time. Please keep in mind that Cookies are required to authenticate timelyAI Users as well as perform some actions within timelyAI (such as to pay for an event as an Invitee via timelyAI), so in order to use the Website, some Cookies are often required. You may also manage the use of targeting, performance, and functional cookies on this website by clicking the Cookie Settings link located on the footer of this page.
Subject to local law, you may have additional rights under the laws of your jurisdiction regarding your personal data, such as the right to complain to your local data protection authority.
We have taken reasonable steps to help protect the personal information we collect. More information on timelyAI security and storage practices is available here.
timelyAI takes the security of your personal data very seriously. We work hard to protect the personal data that you provide from loss, misuse, and unauthorized access, or disclosure. Given the nature of communications and information processing technology, there is no guarantee that personal data will be absolutely safe from access, alteration, or destruction by a breach of any of our physical, technical, and managerial safeguards. You should take steps to protect against unauthorized access to your device and account by, among other things, choosing a unique and complex password that nobody else knows or can easily guess and keeping your log-in and password private. We are not responsible for any lost, stolen, or compromised passwords or for any activity on your account via unauthorized password activity.
We retain the personal data we collect for so long as is reasonably necessary to fulfill the purposes for which the data was collected, to perform our contractual and legal obligations, and for any applicable statute of limitations periods for the purposes of bringing and defending claims.
Our Website may contain links to third-party websites and applications. Subject to your opt-out preferences (see Your Rights and Choices), we may also use third-party advertisers, ad networks, and other advertising, marketing, and promotional companies, to serve advertisements on our Website. Any access to and use of such linked websites and applications is not governed by this Notice but instead is governed by the privacy policies of those third parties. We do not endorse these parties, their content, or any products and services they offer, and we do not endorse these parties, their content, or any products and services they offer, and we are not responsible for the information practices of such third-party websites or applications.
Our application and database servers are located here in the India.
If you are an individual located in the European Economic Area, the United Kingdom, Canada or another jurisdiction outside of the United States with laws and regulations governing personal data collection, use, and disclosure that differ from United States laws, please be aware that information we collect (including through the use of methods such as Cookies and other web technologies) will be processed and stored in the United States or in other countries where we or our third-party Service Providers have operations. By submitting your personal data to timelyAI and using timelyAI, you expressly consent to have your personal data transferred to, processed, and stored in the India or another jurisdiction which may not offer the same level of privacy protection as those in the country where you reside or are a citizen.
In connection with the operation of its Website, timelyAI may transfer your personal data to various locations, which may include locations both inside and outside of the European Economic Area. We process personal data submitted relating to individuals in Europe via the Standard Contractual Clauses.
We do not currently recognize or respond to browser-initiated Do Not Track signals as there is no consistent industry standard for compliance.
We may disclose your Personal Information to a third-party for a business purpose. When we disclose Personal Information for a business purpose, we enter a contract that describes the purpose and requires the recipient to both keep that Personal Information confidential and not use it for any purpose except performing your contract.
We disclose your Personal Information for a business purpose to the following categories of third parties:
In the preceding twelve (12) months, we have not sold any Personal Information
You have the right to request that we delete any of your Personal Information that we have collected from you and retained, subject to certain exceptions. All deletion requests will be managed in accordance with timelyAI Deletion Procedures. Deletion requests should be sent to contact@timelyAI.com. Once we receive and confirm your verifiable request, we will delete (and direct our Service Providers to delete) your Personal Information from our records, unless an exception applies.
We reserve the right to amend this privacy notice at our discretion and at any time and will notify you by email or through a notice on our Website homepage.
If you have any questions or comments about this notice, our Privacy Notice, the ways in which we collect and use your Personal Information, your choices and rights regarding such use, please do not hesitate to contact us at: contact@timelyAI.com.